03/27/2025
Being a property manager isn’t easy. Between coordinating vendors, keeping residents happy, and staying on top of inspections, your to-do list is always growing. And when cleaning isn’t done right? You feel it and so does everyone else in the building.
Not long ago, a property manager named Michelle reached out to us in a bit of a panic. Her luxury condo building in Miami was starting to get resident complaints about cleanliness. She’d been with the same cleaning company for over two years, but things were slipping, and fast. Trash rooms were always full, hallways didn’t smell as fresh as they used to, and she couldn’t remember the last time she saw the cleaning team in action. Michelle didn’t have time to babysit her vendor. She needed help. That’s when she found Oh La La Spotless.
When we walked her property, five red flags jumped out immediately. And honestly, they’re the same warning signs every property manager should watch for.
The first was the trash. Overflowing bins, sticky floors in the trash chute rooms, and a lingering odor that hit you the second the elevator doors opened. Trash isn’t something most people notice, until it’s not handled properly. At Oh La La, we believe trash areas should never smell like, well, trash. That’s why we set a consistent trash room cleaning schedule and use deodorizing techniques to eliminate odors before they become complaints.
Next, we looked up and saw dust. Lots of it. Light fixtures, vents, corners near the ceiling covered. While most cleaning crews focus on what’s at eye level, that’s only half the story. Residents will notice those cobwebs above the elevator or the dusty fan blades in the common lounge. Our Cleaning Ambassadors are trained to scan high, low, and everywhere in between.
Then came the floors. While the lobby appeared clean at first glance, walking through the fitness room told a different story. The tile was dull and there were sticky spots along high-traffic areas. Michelle mentioned she had received a complaint from a resident who started wearing socks in the gym to avoid touching the floor. Floors are one of the first things people interact with in a building and it’s where a lot of cleaning shortcuts show. We use tailored floor care solutions depending on the surface and traffic level, making sure each area looks its best and stays safe.
You wouldn’t notice it right away, but the fourth issue told its own story: the common area restrooms didn’t smell clean. You know that slightly “off” scent that makes you hesitate before walking in? That. It’s usually a sign that either products being used aren’t strong enough or the team is just spot-cleaning instead of deep-cleaning. We use eco-friendly, non-toxic products that eliminate bacteria and odors at the source, leaving restrooms feeling just as fresh as they look.
And finally, the fifth red flag was a lack of communication. Michelle didn’t know who was on-site, when they were cleaning, or what they had done. She said it felt like the cleaning crew was a ghost until residents called to complain. At Oh La La, we make transparency a priority. Our teams check in and out using real-time software, share notes and photos, and keep property managers updated without the chase.
The good news? Once Michelle switched to Oh La La, everything changed. The complaints stopped. Residents noticed the difference. Michelle got her time back and a lot less stress. It’s amazing what consistent, quality cleaning can do for a property’s atmosphere and reputation.
If you’re a property manager and you’ve seen any of these red flags at your building, don’t wait until the next complaint rolls in. Whether it’s your trash rooms, your tile floors, or just peace of mind you’re after, at Oh La La Spotless we create a relationship built on reliability, trust, and consistency.